Assessing Housing Project End-Users Satisfaction in Ghana: A Case Study of SSNIT Housing Flats in Asuoyeboa-Kumasi

Abstract

Provision of housing is a critical component of the social and economic structure constituting basic human needs. Housing challenges however ranges from inadequate provision to unsatisfactorily performance regarding project location, housing features and demographic characteristics. This paper identified and assessed factors constituting end-users perception of satisfaction against the performance of the housing development. Thirty-five (35) factors were identified as constituting perception of end-users satisfaction and grouped under building design, neighborhood conditions, social amenities and management practices.A case study approach and purposive sampling of the two types of designs were used. Questionnaires were administered to occupants of thirty-eight (38) flats to rank the factors using five-point Likert scale and Relative Importance Index, the factors were analysed. End-users were generally satisfied with building design features especially room height and material finishes. Respondents were dissatisfied with housing designs without balconies, terraces, and outdoor spaces for traditional food preparation and socio-cultural practices. In addition were location, high dust and noise levels, inadequate social infrastructure and poor management practices. The study recommends gated community concept, consideration of noise and dust buffers, spaces for social-cultural practices and location away from major highway for enhanced end-users satisfaction.

Keywords: Assessing, End-User, Ghana, Housing Projects, Satisfaction.