The Effective Factors on Quality in the Jordanian Construction Projects

Abstract

This study aims to improve the quality of management of Jordanian construction projects by providing the owners, the contractors, the projects managers and designers with the necessary information. The study tries to assess and evaluate the effective factors on the quality management of the contractors and the owner via comparing all perspectives and covering the most important 12 affecting quality factors.The study uses survey methodology applying  questionnaires and an interviews  to collect data from  the owners of Jordanian construction firms. The researcher has distributed 83 questionnaires ( 41 contractors and 42 owners of construction firms). Descriptive analysis was used to meet the study objectives. The results of this survey were used for the most important  factors  according to contractors and owners view : see the Relative Importance Index (RII).The study reveals that the most important factors are raw materials, equipment, contract, workers in the projects and the manner of implementation of the project. The study hypothesis is :There is a correlation between  the owners and contractors in the perception and relative importance of quality influencing factors.

Keywords: Quality, Quality Management, Construction Projects, Relative importance index (RII).