A policy framework for distance education support services: a model

Abstract

In this article, the author reports a model and policy frame work for Distance Education Support Services (DESS Model) at the OUSL and other institutions which offer distance mode teaching and learning in Sri Lanka. The article addresses the situation of governmental policy-making with regards to the distance education in Sri Lanka. Using models from Gellman-Danley and Fetzner (1998) Sri Lankan higher authorities in the distance education field met and discussed about the availability of national polices. Further, discussions were held with administrative officers who work at the OUSL and   policy documents were referred to collect the data for institutional policies. Although distance education (DE) programmes in SL is growing, policy development is lacking. It was revealed that there are no national policies related to the distance education, support services but existing policy guidelines related to the external degree have been amalgamated to conduct online courses which were started with the assistance of Distance Education Modernization Project. Institutional policies are available at OUSL but no particular written documents There is a clear need for well-planned, continuous, systematic policy framework for student support services in the country. It is highly recommended that formulation of national policies for distance education on DESS model to render equal student support service to all Sri Lankan distance learners.

Keywords: Policy framework, Distance education support services, Distance education policies, DESS model