Corruption of Public Bureaucracy, and its Implications on the Quality of Public Services

Abstract

Public service is one of the main functions in government, so it is the government's obligation to provide good service to the public. But in reality, there are still many complaints from the public regarding procedures that are complicated, slow in their resolution. This condition provides space and opportunity for the practice of bribery in the process of managing public services. The community will look for shortcuts so that they can be given convenience in public services, although they have to add extra costs to the service personnel. Deep bribery practices because they are considered to be lacking in accordance with applicable regulations. As a result, the villagers handed over to the officers how best to facilitate the management of public services. For this reason, it is necessary to carry out comprehensive bureaucratic reforms to minimize the occurrence of community service deviations that have touched the level of village governance, the community often has to re-complete the various requirements suggested by officers in public services.

Keywords: Public services, corruption, village government

DOI: 10.7176/DCS/9-6-08

Publication date:June 30^th 2019