Ghana’S Positioning in West Africa as a Bpo Destination – A Basis for Government Support for the Bpo Sector

Abstract

BPO is a fertile field for nurturing businesses, jobs and careers. As an emerging and developing sector, much is not known about the strength of the various BPO destinations in West Africa. The purpose of this study was to identify whether Ghana is the leader in terms of a BPO destination in West Africa. The study was a secondary data analysis, based on weightings of measures of the strength of BPO destinations. Of the four measures (i.e. quality of workforce, quality of infrastructure, quality of environment and quality of financial attractiveness) considered, Ghana leads Nigeria and other countries in West Africa.

Key words: BPO, BPO sector, West Africa, BPO leader