‘Technology’ and ‘Environment’ as Main Determinants of CDSS for Affective Decisions by Physicians of both Public and Private Hospitals in Developing Countries (DCs)

Abstract

ICTs in healthcare sector are considered as a key element to improve decision-making in hospitals by improving the healthcare delivery services. The hesitation of having new technologies is still one of the biggest issues in developing countries for both the developers and users of hospital IT systems. This paper is intended to investigate the CDSS as one of the emerging technologies which are being used in decision-making of both the public and private hospitals by physicians and doctors for their decisions to be declared as rational ones. Data was collected from public and private hospitals of Peshawar city KPK, Pakistan. Two organizational factors (environment and technology); an enabling technology (CDSS) and three decision-making steps (intelligence, design and choice) have been used in designing the framework of the study. Data analysis reveals that only the technology factors is significantly related with the decision making process, with technology as a main predictor of decision support systems for the doctors and physicians. Decision making process and enabling technology are significantly positively related with effective decision making with the enabling technology (CDSS) as the highest predictor.

Key words: Technology, Environment, CDSS and Decision Making.