Factors affecting use of ICTs for Rational Decision-making in Healthcare Organizations of Developing Countries (DCs)

Abstract

The increasing pressure of business environment of the information age is forcing the organizations of the entire world to adopt and use Information and communication technologies (ICTs) in decision making. It is well reported that private sector organizations are using information system for achieving strategic advantages and gaining financial and business benefits more than its public counterpart. The literature nevertheless offers limited understanding in regard of the impacts of ICTs on public and private health sector organization in Pakistani context. This study aims to investigate the adoption and use of ICTs in decision making of both the public and private health organizations to figure out existing differences. Factors like human and organization; three enabling technologies (TPS, MIS and EIS) and three decision-making phases (intelligence, design and choice) have been used in designing the framework of the study. Data analyses reveal that organization is the strongest factor for the success of IT. Literature also highlights that Decision making process and enabling technologies are significantly positively related with effective decision making with enabling technologies as significant factor. The finding of the study reveals that the public health organizations are far behind in using ICTs in decision making than their private counterpart. The executives of public organizations neither take interest in the adoption and use of ICTs nor have awareness and experience to solve their problems. It is worth mentioning that the Government of Pakistan is moving towards digitization.

Key words: IT-usage factors (human & organization), Enabling Technologies (EIS, MIS, TPS), Decision-making process (intelligence, design, choice) and Effective decisions