A Comparative Study on Human Resource Management Practices between Sri Lakan and Indian Public Sector Banks

Abstract

This study was designed to explore and compare Human Resource Management practices in Sri Lankan and Indian Public Sector Banks.  Human Resource Management (HRM) is a developed concept. It has tremendous relevance to service sector like Bank. Human input is the single largest input to the banking industry. The level of efficiency/productivity of this input gets reflected in the quality of service offered by the banks to its customers, as also in its ultimate growth, productivity and profitability. Human Resource Management Practices have been studied extensively among Manufacturing, Service and Small Medium Enterprises. However, only a few studies have addressed the HRM practices in banking industry. Even these researchers have not compared Human Resource Management Practices in Sri Lankan Public Sector banks (SLPBs) and Indian Public Sector Banks (IPSBs). The investigation is based on a questionnaire survey of 730 employees. It consists 281 respondents from SLPSBs and 449 respondents from IPSBs. . To measure the HRM Practices, a structured questionnaire was used to collect data. The key area of analysis includes staffing, training, compensation, performance appraisal, and employee relations. Data were analyzed employing descriptive statistics and t-test with the help of SPSSThe study reveals that Public Sector Banks in both countries practice HRM but the extent of practices vary from one to another. Further, the statistical results show a number of similarities and differences in HRM systems of Sri Lankan and Indian public sectors Banks and there is a gap between Sri Lankan and Indian public sector banks on its HRM practices. Moreover, Sri Lankan public sector Banks adopted   more rational approach than their counterparts in respect of compensation.

Keywords: Human Resource Management Practices, Public Sector Banks