Process Flexibility and the Productivity of Selected Deposit Money Banks in Nigeria

Abstract

Changes emerging from the environment offer both challenges and opportunities to business organisations and also keep organizations embedded in less predictable environments. Acknowledging the increasing need for flexibility in organizational processes, this study examined the influence of process flexibility on the productivity of selected deposit money banks in Nigeria. To achieve this objective, variables were operationalized and models were specified. The study adopted descriptive research design. Data were gathered from primary source using structured questionnaire, and analyzed using Principal Components Analysis and Multiple Regression Technique. Results of the analysis showed all the indicators of process flexibility adopted except adaptability to be statistically significant and that process flexibility has positive significant influence on organizational performance. Based on the findings, the study recommended that managers should create organizational forms that will help organizations to exploit their current capabilities and explore future possibilities by adopting processes that can be improved easily and at minimal cost to the organization, and adopt systems that will allow for easy change in business methods.

Keywords: Business process, Environment, Flexibility, and Productivity