Evaluation of Product Quality in QFD using Multi Attribute Decision Making (MADM) Techniques in Manufacturing Industry

Abstract

Every customer wants to purchase the best quality product but the price factor is only the reason due to which most of customers compromise with quality. The main purpose of our study is to find a best suitable method which will be helpful to design such product having good quality with affordable price. Quality Function Deployment (QFD) is the most powerful method for analyzing the customer demands and selection of most important or valuable voice which has to be corrected or modified. The integrated approach of QFD and Optimization techniques (i.e. AHP, TOPSIS, PROMETHEE, etc.) can be used to analyze the product quality manufacturing industry. A QFD optimization methodology is formulated in this study with suitable illustrations and tried to find a best method of product design.

Keywords: Quality Function Deployment, PROMETHEE, AHP, TOPSIS, House of Quality.