Organisational Support, Knowledge Sharing and Utilisation as Correlates of Social Capital of Insurance Managers in Lagos Metropolis

Abstract

Managers in insurance companies in Nigeria went through a difficult period after the recapitalization which was aimed at achieving a consolidation that will produce companies capable of meeting claims obligations, compete at the continental and global levels, increase the industry’s low retention capacity which had stunted its growth among others. This study therefore examined the organisational support, knowledge sharing and utilisation as correlates of social capital of insurance managers in Lagos metropolis. This research adopted the correlation type of descriptive survey design to determine the direction and degree of the relationship or association between variables. Total enumeration technique called census coupled with a self-developed questionnaire was used to collect data on a population size of 280 managers in 23 insurance companies in Lagos metropolis, out of which 211 responded giving a response rate of 75.4 percent.The study found out that organisational support, knowledge sharing and utilisation had significant multiple effect on social capital of the respondent (R = 0.656, p < 0.05). In addition, each of the independent variables, namely, organisational support, knowledge sharing and utilisation significantly predicts the social capital of the respondents respectively.The study recommends among others that knowledge utilisation and information literacy education should be inculcated in the training of managers since they are the critical decision makers in the firm. This may improve the managers’ ability to exploit the sum of the actual and potential resources embedded within, available through, and derived from the their network of relationships. This may also encourage the managers to freely exchange ideas, insight, information and knowledge..

Keywords: Organisational support, knowledge sharing, knowledge utilisation, Insurance companies, Nigeria.