Embedding Co-Creation Method for the Development of Knowledge Management System in Higher Learning Institutions

Abstract

Knowledge Management (KM) is a vital aspect for any organization to stay competitive in global market. Most of the organizations around the world, have invested heavily for the purpose of developing a proper knowledge management system. It is unfortunate, that many organizations in different countries have not focused much on KM and its application, this was revealed based on the review conducted, in particular, the investigation on the Higher Learning Institutions (HLIs), especially in Malaysia, uncovered the failure or poor focus of KM system (KMS) due to various reasons. This paper however utilized an approach that could enhance the overall KM practice in the HLI domain, as it is believed user satisfactions and KMS success are correlated, therefore, this paper utilized co-creation as new recipe through which acquiring users values and needs towards the KMS. Following the steps of co-creation method had resulted set of attributes and features that forms the users values towards a KMS. As such, the obtained values originated to set of key roots forms the basic concepts to be utilized and enabled while developing the KMS. Based on the results obtained, the design and development of KMS application within HLI’s in general and in Malaysian HLIs particularly could be achieved.

Keywords: Knowledge Management (KM), Knowledge Management System (KMS), Higher Learning Institutions, Co-creation Value, user values,