Employees’ Mood and Emotion as Imperatives for Perceived Job Satisfaction

Abstract

Organizations have realized that employee emotions and moods are pervasive in the workplace. The emotions and moods are not only a deep-seated part of work life but have an important role to play in one's job performance and satisfaction. The study investigated employees’ mood and emotion as imperatives for perceived job satisfaction in a multinational organization in Nigeria. The research design for this study was a descriptive survey. Two hundred and forty four participants were used for the study which comprise males (100, 41.0%) and females (144, 59.0%) aged between <26 years and > 40 years. The participants consists of single (99, 40.6%), married (107, 43.9%), widowed (13, 5.3%), separated (8, 3.3%) and divorced (17, 7.0%). Three hypotheses were tested and the findings of the study revealed that that there was a significant difference between positive and negative employees’ mood on job satisfaction (Crit-t = 1.96, Cal.t = 3.941, df = 242, p < .05). Also, the result showed that there was a significant positive correlation between employees’ mood and job satisfaction (r = .246**, N= 244, P < .05). Lastly, the findings showed that positive mood positively correlated with job satisfaction (r = .265**, N= 244, P < .05). It was concluded that employees’ mood influenced job satisfaction. Based on findings it was recommended that management should endeavor to organize emotion management programs for their workers in order to ensure that their job satisfaction is improved upon and also to reduce the occurrence of high labour turnover and withdrawal intentions. Also, the deployment of emotional intelligence strategies should be used in organisations in order to ensure good working relations between employees and management and among employees.

Keywords: Mood, emotion, job satisfaction, positive mood, negative mood, employees