How can E-business Strategies Develop through Knowledge Management? In Ernst and Young Organization in Jordan

Abstract

This research is meant to understand the impact of knowledge management on the development of e-business strategies. The case study which was taken into consideration is EY organization in Jordan. The research took a sample of 30 managers within the middle and high management in the company under examination.Through analyzing the responses of the sample from the questionnaire the outcomes of the study revealed that most of the participants who answered the questionnaire appeared to be from the middle management while the variables which appeared to be influential on the e-business strategies of the organizations were Decision Making Process (Forecast), Customer-Supplier Trends, Sharing and Organizational Knowledge Base respectively. Based on that the study recommends They should use to overcome knowledge base and organizational complexity. By using KM, executive managers will gain a competitive advantage to the organization, and support their business operations by configuring the available resources and utilizing them to meet the customers’ and market needs.

Keywords: Knowledge Management, Performance, E-business, E-business Strategy