Assessment of International Students’ Satisfaction with Regard to the Information Systems at the Overseas Educational College (OEC) of Jiangsu University, China

Abstract

This study explored factors that influence user satisfaction of information portal of higher education institutions. Data for the study was obtained from some selected undergraduate and postgraduate overseas students of Jiangu University, China. A sample of 500 students was selected using proportional stratified sampling technique. A self structured questionnaire was used to collect data from the study respondents. The data was analysed using the PLS-SEM technique and a detailed analysis of basic factors impacting the user satisfaction. The result shows that all the information system characteristics (system quality, information quality and service quality) positively influence user satisfaction. The system quality had the highest influence among the factors affecting user satisfaction (β = 0.391). This study further revealed that sustaining information quality eventually leads to user satisfaction with information quality (β = 0. 352) and influence students' satisfaction of the web portal.  However, among the the three user satisfaction influencing factors, the service quality factor was observed to cast a minimal direct impact on the user satisfaction service quality (β = 0.200). This study contributes to the literature on higher education institution management.

Keywords: Student Satisfaction, Information Quality, Service Quality and System Quality.

DOI: 10.7176/IKM/9-10-05

Publication date: November 30^th 2019