The Role of Knowledge Management Practices in Adapting to Disruptive Technologies Among Information Organisations: The Case of Some Selected Media Institutions

Abstract

The study explored the current knowledge management practices adopted by television and radio stations in Ghana in response to disruptive technologies. A purposive sampling technique was employed to sample 10 TV and radio personnel in Ghana. A qualitative approach was adopted for the study. Face-to-face and telephone interview through an interview guide was adopted for data collection. Data were analyzed with Braun and Clarke (2006)’s thematic analysis approach. The study found that TV and radio stations in Ghana have adopted knowledge management practices such as digital content management, intranet portal, continuous learning, training and education and documentation management. The study also found that TV and radio stations in Ghana adopt disruptive technologies such as social media, mobile technology, and live streaming technology. The study also found that TV and radio stations in Ghana acknowledge that effective knowledge management practices help in adapting to disruptive technologies. However, the study identified challenges such as resistance to change, difficulty in capturing and organizing knowledge, lack of inadequate training and difficulty in technology integration. The study recommended that the management of TV and radio stations should organize education for the workforce on the need for knowledge management and how it helps to adapt to disruptive technologies. The study also recommended that management of the media houses should organize frequent education and training for their workforce.

Originality:This study is one of the few studies to explore the role of knowledge management practices in adapting to disruptive technologies in traditional media such as television and radio stations.

Keywords:Ghana, Knowledge Management Practices, Knowledge Management Initiatives Disruptive Technologies

DOI: 10.7176/IKM/13-5-03

Publication date:August 31^st 2023