Designing A Training Program For Improving Patient, Student Nurse Communication

Abstract

Successful communication has three major components: a sender, a receiver, and a message. In nursing practice, we frequently have a great deal of information to send to others in a short period of time. The present study aimed to design a training program through assess the factors affecting communication between patients and first year nursing students and to answer the research question; what are the factors affecting communication between patients and first year nursing students?Methods:the study was conducted at medical and surgical units in Ain Shams, University Hospitals. One hundred nursing students communicated with one hundred patients in the hospital (area of training) have been selected. Data were collected through: (1) patient's opinionair sheet to assess patient's opinion about nursing students communication,(2) student's questionnaire sheet to assess the nursing students' knowledge in relation to communication, and(3) observational checklist to assess the communication skills of nursing students.Resultsof this study, revealed that most of the nursing students had satisfactory knowledge about communication, and most of them had adequate communication skills. More than half of the patients had satisfactory opinionair about communication with nursing students,. The present study concluded that, the factors affecting communication were age (of the nursing students and patients), sex of patient, level of knowledge, amount of training, and students' skills .The study recommended :increasing theoretical input in relation to interpersonal skills and communication theory ,implementation of training programs to the nursing students about communication, Encouraging seminars and workshops about communication andFurther researches are highly recommended to be carried out in more wider areas about communication.

Key words: Effective communication- Nursing students- Patients, Training program