Clients Satisfaction About Interpersonal Communication Sessions Conducted at Primary Health Care Centers by Health Education Providers

Abstract

Medical interpersonal communication is a core clinical skill and an essential component as they are convincing the patient to follow medical advice. Client prefer health providers to be warm and sympathetic, listen to what they say and ask question which are precise and easily understood. All clients attending either single or in group a session of health education held at PHC centers during the study period were included in this descriptive study.

It was found that the clients of age group (35-45) years were more satisfied in communications skills of the health providers reporting a mean score of 25.6±4.8 (P = 0.02). Female more satisfied about health provider communication skills, competency and health provider information This difference was found to be significant P-value (0.01, 0.02, 0.01) respectively. Illiterate clients were more satisfied with the health provider communication skills, competency and information since they gave them high score (26.4 ±4.5, 7.9±1.3, 10.7 ±1.8) compared to the scores given by clients with higher education (24±5, 7.3±1.6, 9.7±1.9). This difference was found to be significant (P = 0.01).Older female clients who have no job and with low education level were more satisfied with interpersonal communication of health education providers at PHC level.

Keywords: Client, Communication, PHC, Satisfaction

DOI: 10.7176/JHMN/71-03

Publication date: February 29^th 2020