Selection of Appropriate Technology for Knowledge Acquisition and Application Processes Using Fuzzy AHP (Case Study:Insurance Companies)

Abstract

Knowledge management has created the new era of dramatic changes in managerial discourse. Given that knowledge management does not suffice to know the code and documented alone, many organizations around the world rely on their implicit knowledge and enhance their competitive position in seeking to improve their effectiveness and efficiency. In knowledge management, acquiring and application processes of knowledge are in order to achieve individual and organizational goals. Knowledge management is based on three pillars: people, processes and technology. Between these three factors, technology has created great changes in knowledge management system in the last two decades. Due to the increasing use of information technology in organizations, knowledge management and its use is increasing. Technologies, such as local area networks (LAN), Intranet, Internet, email, databases, and organizations, all have played an important role in knowledge management. On the other hand,capabilities such as more accessible, offering advanced applications and the decreasing cost of computer equipment increased the role of information technology support for knowledge management and it leads to significant improvements in behavior intelligence and knowledge-based organizations and individuals.Further analysis on the emerging technologies such as Internet-based systems, facilitate the distribution of knowledge and knowledge management, But this attitude is that these technologies are indeed anti-knowledge and knowledge management and information may not only lead to the accumulation of knowledge, So knowledge management facing challenges vague and non-systematic. Given that a few studies Has been in the field of knowledge management in insurance companies, In this research we focus on select the most appropriate technology for Knowledge acquisition and application processes in insurance companies and with Offering a perspective on knowledge and manage it, investigate the role of information technology in knowledge management and evaluate and select appropriate technology using fuzzy AHP.

Keywords: knowledge management, information technology, technology choice, Fuzzy Analytical Hierarchy Process.