Apparatus Resources Development Model to Improve Public Service Quality in Indonesia

Abstract

There are only about 5 percent of civil servants in Indonesia at present are considered to be qualified, while 95 percent were still low. This is an interesting condition studied. This phenomenon leads two questions: (1) what is the program to improve the performance of the apparatus? (2) How is the  model applied in an effort to improve the quality of service, so it has a competitive edge? To answer the question, is conducted research on five private colleges in XI the region of Kalimantan. Using a  qualitative approach to data analysis and an interactive model, the study results: (1) There are two programs to improve the performance of the apparatus, namely: (a) through education and training, and (b) through mutation, rotation, and promotion. (2) Any model will only be effective if attention to "work maturity" and "psychological maturity" apparatus.

Keywords: Development of personnel resources, public bureaucracies, public services