Testing User Satisfaction Using End-User Computing Satisfaction (EUCS) Method in Hospital Management Information System (SIMRS) (Case Study at the Regional Public Hospital dr. A. Dadi Tjokrodipo)

Abstract

Accuracy and timeliness of information are the main priority in hospital services. The purpose of this study is to determine the level of satisfaction of users of the Hospital Management Information System at the Regional Public Hospital dr. A. Dadi Tjokrodipo in order to obtain an overview of the level of user satisfaction as a reference for future evaluations and examine the factors that influence user satisfaction with the EUCS method of Hospital Management Information Systems in the hospital. The sampling technique in this study is purposive sampling technique. The variables used in this study are: Content (X₁), Accuracy (X₂), Format (X₃), Ease of Use (X₄), Timeliness (X₅), and User Satisfaction (Y). Variable measurement scale in the study used Likert Scale. The results of the study concluded in the Content (X₁), Accuracy (X₂), Format (X₃), Ease of use (X₄), and Timeliness (X₅) are in a quite good category, with an average percentage of 55.67%, 60.27 %, 62.50%, 64.83%, and 66.17%. The research results also conclude that based on the results of descriptive analysis, the variable User Satisfaction (Y) on Hospital Management Information System according to each question is in the Good category with an average value of 71.33%.

Keywords: Hospital Management Information System; Information systems; User satisfaction

DOI: 10.7176/JIEA/9-5-06

Publication date: September 30^th 2019