Integrating ICT in Insurance Management: Design & Development of an Online Insurance System for E. Africa Insurance Company

Abstract

The insurance industry appears to be lagging behind, as it faces strategic challenges in utilizing the web. The current manual insurance system at Insurance Company of East Africa has not been quite effective in creating awareness of insurance.  The majority of insurers continue to build internet websites that are structured on a corporate orientation rather than customer needs. Customers are left on their own to figure out where they should find useful information.

In the E-insurance System we create awareness of information about insurance mode of operation, policies and benefits. Using qualitative research methods like interview and document review the research found the need to develop and E-insurance system to create awareness about insurance to the public. The qualitative research method led to the derivation of the requirements need to develop the E-insurance system. The E-insurance system was developed using PHP, WAMP and MySQL. The data is stored in the insurance database and access to specific information for example viewing of claims is done by authorized users through a secure web interface. The database was designed using MySQL. The user interfaces were designed using html, JavaScript, CSS, PHP and JQuery.

Keywords: Insurance, Management System