eHRM: An Empirical Study on Employee Perception and Satisfaction

Abstract

The prime concern of this research is to investigate the rapport between human resource (HR) professional’s perception towards electronic human resource management (eHRM) and their satisfaction for eHRM usage. Data were obtained from 180 HR professionals in banking industry of Bangladesh using purposive sampling technique. For data analysis, one-way ANOVA test along with other correlation techniques are exercised as statistical tools. Results indicate that software quality, perceived usability, perceived usefulness, and user support have a strong association with user satisfaction that is developed from eHRM usage. The research explores a positive rapport between HR personnel’s satisfaction for eHRM usage and HR personnel’s perceptions towards eHRM. Moreover, the study reveals that the demographic variables (gender, age, educational level, etc) have no influence on perception towards and eHRM satisfaction. The findings of the study will be helpful for the HR managers to take necessary steps to grab the maximum benefits of eHRM usage.

Keywords: Electronic human resource management (eHRM); perceived usefulness; perceived usability; software quality; user satisfaction; user support

DOI: 10.7176/JIEA/11-2-06

Publication date: June 30^th 2021