The Relationship between Information Technology and the Tourism Sector Performance: An Analytical Study on Jordan)

Abstract

The information technology considered as a modern methods which are used as a tool of change by the organizations at the present time, especially in light of accelerating technological developments, so the organizations nowadays have to adopt all methods of developed technology to make change in the performance., And this study came to identify the impact of the use information technology on an very important sector operating in Jordan namely the tourism sector. This study is built on several assumptions which is closely linked to the impact of the use of information technology as a tool of change the ability of tourism companies in the development its services; like increase market share, ease of access to the service, reduce the time and effort expended, ease of service and promotion, the price of the service. The study concluded that there is a close relationship between the use of information technology as a tool of change the performance of the company’s travel agents and tourism, where it has contributed to the development of its services rapidly, ease of submission, increasing the effectiveness of the promotion of services, and increasing the market share of these organizations. Study recommended the need to adopt some kinds of information technology such as e-commerce as a tool of changing by organizations that want a change in their performance.

Keywords’: Tourism Sector, Information Technology, E-commerce, Tourism, Travel, Performance.