An Appraisal of the Legal Regime Available for the Protection of Consumers of Telecom Services in Nigeria

Abstract

Throughout the history of the human race, man’s ability to engage in complex and intelligent communication with his fellowmen has remained a key distinguishing factor between man and other animals. Thus, the role that communication plays in human societies cannot be overemphasized. Consequently, from the most primitive to the most advanced, every human society has had to rely on some system of communication including distant communication (telecommunications). Perhaps, this is why it has been said that communication networks make society a reality.^[1]

The Nigerian telecommunications sector, has witnessed revolutionary growth in the last decade. This revolution has presented some challenges and opportunities to both the regulator and players in the sector. This research paper aims to critically examine the regulatory framework in the Nigerian telecoms sector, and the level of protection it gives consumers of telecom services. In the course of this paper, criticisms and commendations would be made where necessary, and suggestions will be proffered to help maintain or improve on the quality of services in the sector, in the overall best interest of the consumer.

Keywords: Telecommunications, Consumer, Protection, Service Providers

[1] G. A. Alabi, Telecommunications in Nigeria. University of Pennsylvania – African Studies Center,

2012.