Patients & Family caregivers’ Satisfaction with Care Delivered by Saudi Nurses at National Guard Health Affairs Hospitals in Saudi Arabia

Abstract

In the Kingdom of Saudi Arabia (KSA) nursing profession is young and comprises only 30% of total nursing workforce .A cross-sectional descriptive design was used to explore patients and family caregivers’ satisfaction with the care delivered by Saudi nurses in National Guard Health Affairs (NGHA) hospitals across KSA. Three hundred and two respondents completed satisfaction questionnaire that was self developed by the investigators. The overall mean satisfaction score of patients and family caregivers with the care was 4.45 out of 5. Areas of highest satisfaction were: respecting religion & culture, maintaining privacy and confidentiality, communication and professionalism. Areas of least  satisfaction were related to: discharge instructions and updating patient’s family with changes in patient’s condition.

Keywords: Saudi nurses, patient satisfaction, Kingdom of Saudi Arabia (KSA), family satisfaction, nursing care, saudization.