Assessment of Adult Patients’ Perception of Nursing Care and Its Contributing Factors at Ayder Referral Hospital, Mekelle, Ethiopia, 2016

Abstract

Background: Patients satisfaction measures have developed tremendous attractions in the sector of health care delivery services for the purpose of ascertaining the quality of health care services in general and nursing care in particular. It is everyone’s most common experience to witness significant patient/ client complaints and dissatisfactions with respect to hospital healthcare deliveries, particularly nursing care services. thus the objectives of this study was to determine adult patients’ perception  and associated factors with nursing care at Ayder referral hospital ,Tigray ,Ethiopia.

Methods: Institutional- based cross-sectional study was conducted from February1 to march 30, 2016. Systematic random sampling technique was employed and 374 patients were selected from the study wards of the hospitals. A 25 items questionnaire, which involved a 5-point Likert scale, was employed to collect the data. Data were collected by trained data collectors using pretested standardized questionnaires. Data were checked for completeness, consistency, coded and entered into SPSSversion20foranalysis. Bivariate and multivariate logistic regression analysis was computed to test the strength of association and level of significance. P-value <0.05 was considered as statistical significant.

Results: The overall satisfaction was found to be50.3%. Among the respondents nearly 54% were females and residing in rural. The mean age of the respondents was 37.3 with standard error of 15.6. Educational level and room of admission were found statistically significant with the outcome variable. Among the study participants, those with higher level of education perceived as obtaining poor nursing care in Ayder referral hospital. Moreover, those admitted in private room were found to be perceived as getting good nursing service in the hospital.

Conclusions: Nearly half of study participants (49.7%) perceived poor nursing care services. Being educated and admitted in private room were found associated with perception of nursing care. Further study is needed to understand the overall patients feeling using qualitative study and the care providers’ perceptions should be examined.

Keywords: Adult Patients’ Perception of Nursing Care and Its Contributing Factors.