Linkage Between Human Resources Practices and Organizational Citizenship Behavior through Mediation of Perceived Organizational Support

Muhammad Mudasar Ghafoor


Human resource (HR) practices have imperative role in polishing the abilities of employees of every sector. Similarly, HR practices like training and development and performance management have mammoth significance to boost up the professional capabilities of teachers. Unfortunately, teachers have not been provided trainings in Pakistan especially in schools due to which standard of education is very low. They only work for the financial benefits and don’t have any interest in welfare of schools. Thereby, this study aimed to investigate the role of training and development and performance management on organizational citizenship behaviors by considering the mediating role of perceived organizational support. Data were collected through questionnaires by adopting pretested and valid scales from prior study from 330 teachers of schools in Gujranwala division, Punjab, Pakistan. The data analysis was carried out with the help of AMOS and SPSS soft wares.  The findings of current study were obtained with the help of structural equation modeling which indicated that performance management and training and development positively and significant associated with organizational citizenship behavior. Findings also demonstrated that perceived organizational support partially mediated the relationship among training and development, performance management and organizational citizenship behaviors. The recommendations for managers and scholars were outlined at the end. In addition to, limitations and future directions have also been discussed.

Keywords: Training and Development, Performance Management, Organizational Citizenship Behavior, Perceived Organizational Support

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