Impact of Total Quality Management on Mineral Resources Development in Pakistan

Abstract

This study determines the effects of Total Quality Management (TQM) practices on the mineral resources development (MRD) in Pakistan. It also studies the role of Federal and Provincial governments as well as investors in moderating TQM practices and MRD. The study also underpins contextual major issues in the mineral sector of Pakistan. In order to achieve these objectives, quantitative data has been obtained randomly through survey from 300 randomly selected research respondents such as managers, lease owners, geologists, mining engineers, mines workers etc. Statistical techniques have been used with the help of SPSS v.21. The findings of the study indicate that TQM practices such as top management, customer satisfaction, employee involvement, and continuous improvement have strong positive correlation and significant positive effects on MRD. Major issues include the lack of resources, organizations’ emphasize on short term rather than long term gain, lack of top management commitment, and managers don’t have adequate knowledge of TQM. Moderation analysis shows significant negative role of Federal and Provincial government, and low significant positive role of investors.

Keywords: Total Quality Management, Mineral Resources Development, TQM Practices, Federal/Provincial Government, Investors, Pakistan.