Critical Drivers and Consequences of Poor Facility Management in the Kumasi Metropolis of Ghana

Abstract

Facilities require massive sums of financial resources to construct and maintain. Available statistics shows that facilities constitute about 80% of the financial resources of established organizations. It also provides an enclosed atmosphere within which organizations operate. However, despite the financial composition and the inextricable link between facilities and achievement of the goals of every organization, it is very unwelcomed that they are poorly managed in many institutions in Ghana. This paper sought to fill the knowledge gap by identifying and ranking the critical drivers and consequences of poor facility management in the Kumasi Metropolis. The study employed case study as a research design within quantitative research methodological paradigm and gathered primary data from 102 respondents comprising of hostel caretakers, facility managers and maintenance teams using questionnaires. It was established the all the 11 drivers and 9 consequences of poor facility management in the study were considered critical because they scored mean values above the conventional mean of 3.5. The study contributed to existing literature by ranking the drivers and consequences of poor facility management. It was consequently recommended among others that rent escalator clauses should be used to regulate indisciplinary conduct of facility users and that facility management should be made one of the top priorities of institutional management.

Keywords: Consequences, drivers, facilities, organizations, poor facility management