Intervention Impact and Performance Evaluation of Enugu State Water Corporation Over an Eight Year Period 2006 - 2013

Abstract

In 2006 Enugu State Water Corporation (ENSWC) got a new leadership team and also became a beneficiary of the World Bank intervention program assisting some State Water Agencies (SWAs) in Nigeria. The study which was carried out in 2014 assesses ENSWC on performance efficiency and impact from 2006 to 2013 under the new team and within the intervention period. Secondary data were collected from ENSWC for eleven performance parameters: quantity of water delivered, number of staff, unaccounted for water, income, revenue generated, new customers, active connection, expenditure, cost recovery, operation and maintenance (O&M) and annual billing for eight years. Metric benchmarking and customer perception survey were used in evaluating performance on efficiency and impact. A set of questionnaire was used for the customers of ENSWC and water users to establish regularity of supply, actual coverage and user satisfaction. The questionnaire was distributed to 500 households in Enugu urban, and 430 copies of the questionnaires were collected and used for the study (86%). The study found that ENSWC improved in efficiency of service to their customers, revenue generation, billing and water production over the period. moreover, the World Bank Intervention objectives were partly realized as access to piped water increased and reliability improved. However, ENSWC is still performing below the benchmark performance level for developing countries. Some recommendations are made to enable it improve on service delivery.

Keywords; performance, service efficiency, impact, water supply., state water corporation.