Impact of Staff Training on the Performance of the Zanzibar Immigration Services Department

Abstract

The main objective of this study was to assess the role of staff training on the performance of Zanzibar Immigration Services Department (ZISD). Quantitative approach was adopted in this study and data was analyzed through descriptive (frequencies, mean and standard deviation) and inferential analysis (multiple linear regression analysis) approaches. Simple Random and purposive sampling were used to select 150 Respondents. Data was collected through closed ended questionnaires. The study results showed that, staff training affects the performance of Zanzibar Immigration Services Department where 80 respondents equal to (53.3%) replied that, training had very high effect on workers’ performance, 37 (24.7%) replied that, the effect was high. Then, the study analysed the quality of training being provided,   good relationship with superior, good relationship with peers and recognition of the workers have positive impact on the performance of Immigration Services Department in Zanzibar. The study recommended that, the department should determine the training needs suitable for the achievements of organizational goals.

Keywords: Staff Training, Organizational Performance, Zanzibar Immigration Services Department

DOI: 10.7176/JRDM/72-06

Publication date: January 31^st 2021