Effect of Human Resources Strategies on Firm Performance at Nairobi Water and Sewerage Company Limited in Kenya

Abstract

The study on Nairobi Water and Sewerage Company (NWSC) in Kenya sought to find out the effect of human resource strategies adopted by the company to improve performance. The study had the objective of determining how human resource strategies have assisted NWSC to improve on its performance. The research problem was to find out how NWSC formulates and implements strategies that would eventually improve its performance. The methodology adopted was a case study, and data collection was done with the use of an interview guide, and respondents were five senior managers in the directorate of human resources. The collected data was analyzed using content analysis of interview guides from the field work, and synthesizing the opinions of the respondents. The results of the study indicated that there was a direct influence of human resource strategies adopted by NWSC on its performance, especially strategies used in improving incentives to all workers. From the interviews, human resource strategies were adopted to cope with resistance to change. During the study, it was found out that the Company improved the staff salaries and benefits, and made them much higher than those of the general employees of Nairobi City County. It had also improved the working environment by providing modern offices, equipment, vehicles and staff training on change management. The study concluded that proper formulation and implementation of human resource strategies can improve performance in most of the water and sewerage companies in Kenya and elsewhere.

Keywords: human resource strategies, performance, direct influence, resistance to change, working environment, change management

DOI: 10.7176/JRDM/94-06

Publication date: July 31st 2024