A Model for the Communication Maturity Levels of Construction Companies

Abstract

Communication management systems are vital parts of organizational development and effective communication can increase the level of effectiveness of the organization and the level of the effectiveness of communication system can be assessed by using maturity models. To find out the structure and maturity level of the communication system in a construction company, we developed the Communication Capability Maturity Model (CCMM) and its levels for communication maturity. To define a maturity level for a construction company, some variables of communication are measured as speed, the purpose, spread, clarity, shortness, scope and the other variables. The developed methodology uses a questionnaire survey. The results and analysis show that developed CCMM working properly and while analyzing the results based on key factors that affect organizational communication, it has been found out that the key factor organization has the lowest C-CMM between key factors.

Keywords: Organizational Communication, Construction Companies, Verbal Communication, Capability Maturity Model