Exploring Challenges and Opportunities in the Food Delivery Services: A study on Food Application in Market of Bangladesh

Abstract

The burgeoning food delivery services market in Bangladesh has undergone rapid transformation, catalyzed by the proliferation of digital platforms offering convenience and accessibility. This research delves into the multifaceted dynamics of this industry, with a specific focus on food applications, shedding light on pivotal issues and opportunities. Integrating digital payment solutions, in tandem with the global shift towards a cashless economy, has further cemented the industry's significance, especially in the wake of the COVID-19 pandemic.  This research employs a positivist approach and deductive methodology to explore food delivery services in Bangladesh. It utilizes a mono-method, questionnaire-based survey involving 100 participants, including consumers, delivery personnel, and restaurant partners. The study assesses various factors, including eco-friendliness, employment issues, and technology, while maintaining ethical standards. Findings provide valuable insights for the industry's growth and sustainability. While these factors undoubtedly contribute to the broader food delivery ecosystem, their potency in shaping the moment of receiving a food delivery in Bangladesh appears comparatively diminished. Prioritizing factors such as expeditious delivery, real-time tracking, and user-friendly interfaces emerges as pivotal. Additionally, addressing labor-related quandaries within the gig economy model becomes imperative. To this end, companies can focus on workers' rights, equitable compensation, and job security, bolstering both the welfare of delivery personnel and the industry's public image. Navigating the intricate labyrinth of regulatory challenges stands as a linchpin for long-term sustainability. This research empowers food delivery businesses, policymakers, and industry stakeholders, arming them with insights to optimize operations, elevate customer satisfaction, and instate sustainable practices within Bangladesh's distinctive food delivery landscape. These insights bear the potential to catalyze positive transformation, fostering industry growth, and economic prosperity while safeguarding the interests of both customers and workers.

Keywords: Food applications, market of Bangladesh, challenges, opportunities, food delivery services, Bangladesh, delivery experience, eco-friendly practices, employment issues, sustainability, gig economy, regulatory challenges, customer satisfaction, managerial implications, theoretical implications, digital payment, food safety, diversification, environmental sustainability.

DOI: 10.7176/NMMC/107-02

Data of Publication: January 30th 2025