Democratizing Service Deliveries in Exceeding Customers’ Expectations in the Hospitality & Food Industry

Abstract

Satisfying and keeping loyal customers is becoming complex. To remain competitive in the 21st century and beyond, where technology is fast gaining acceptance in all aspect of human and business endeavours, organizations no longer rely on traditional ways of satisfying customers as companies with the most knowledge of their clients, are automating, streamlining, and democratizing their business functions to improve their ability to not only please customers but exceeding their expectations. The materials presented here is based on surveys, academic investigations, and extensive professional work in studying exceptional manufacturing, aviation, hospitality and food companies from the United States, Europe, Asia, and Africa to gain an insight into their customer satisfaction strategies, in arriving at ways to achieve a unique customer expectations strategy.

Keywords: Hospitality, Food, Management, Nigeria, Service Delivery, Customer Expectations.