Effects of Training Needs Assessment on Employee Performance in the Postal Corporation of Kenya, Bungoma County

Abstract

Training needs assessment or needs analysis is the process of determining the organization’s training needs and seeks to answer the question of whether the organization’s needs, objectives and problems can be met or addressed by training. The purpose of this study was to establish the effects of training needs assessment on employee performance in the Postal Corporation of Kenya. The study adopted a survey research design. The whole population of 50 employees was taken as respondents. A questionnaire was used to collect data from the respondents. Data was analyzed using descriptive statistics which gave frequencies and percentages. Correlation was used to generate results. The study found out that the organization did not carry out a training needs assessment before developing a training programme and subsequently selecting employees for training. The study concluded that despite the organization continuously investing in training, determination of individual training needs through training needs assessment was not emphasized. As a result most employees were not sure whether their performance was reviewed and how they were considered for training.    The study recommends that the organization should emphasize the need to carry out training needs assessment before the training.

Keywords: Employee performance, Information, Training.