Role Clarity and Job Performance among the Employees in Small and Medium IT Industries

Abstract

The Indian IT industry faces many challenges in managing their employees in the context of fast changing technology landscape. Defining roles and responsibilities, identifying skills for the employees’ development, providing performance feedback to the employees, performance management etc. Large IT companies have more employees and can have an advantage of defining clear roles for their employees in various groups and providing a structured feedback mechanism for their employees. However, the small and medium IT companies may not have that advantage. The authors in the present research paper investigated the relationship between employees’ role clarity, performance feedback and the employees’ perception on their performance. A survey was conducted in small and medium sized IT companies in Coimbatore city of Tamil Nadu, India. The relationship between role clarity related dimensions and various demographic characteristics of the employees and their perception of their performance was analysed. The data for the survey was collected using self-administered questionnaire which was based on COPSOQ and industry employee effectiveness surveys covering role clarity and job satisfaction. The data was quantitatively analysed using Z-test and Chi-square test. The analysis results indicate that there is a significant correlation between role clarity, performance feedback, and employee satisfaction on the perception of performance. Also, a significant correlation was found to be existing for the performance feedback and the perception on their performance. There is a significant correlation existing between the age group, experience of the employee and the performance feedback. Further, this paper presents the limitations of the study and suggestions for the improvement they're performance perception amongst the small, medium IT industry in defining the roles and responsibilities and performance feedback system.

Keywords: Perception of Employee Performance, Role Clarity, IT Industry, Performance Feedback.