The Basic Administration Service Strategy to Create the Prime Service

Abstract

Generally citizen obliges full service for the customers. In every service development, the bureaucracy orientation is the the customers’ satisfaction. One of the prominent services is the basic public service which refers to the insight, where the management of government administration and demography are interconnected directly to the society, such as Identity Card, Family Card, Certificate of Birth, Certificate of Removal, etc. As a matter of fact, the problems concerning with public services still appeared. Even the level of service complaints increased. Therefore, the public service management should be accelerated. The improvement of the public service requires the effective government strategy. The strategies include 1) Core Strategy, 2) Consequences Strategy, 3)Customer Strategy , 4) Control Strategy, 5) Culture Strategy . It is directed to the realization of the prime service quality, through the faster, better, and cheaper service orientation.

Keywords: public service strategy, basic administration