The study of student satisfaction with university services in Iran

Abstract

This study examines one of the most important factors due to organizations' efficiency. The purpose of this paper: To explain significant relationship between university services and students' satisfaction and to explain significant relationship between sex, age and students' satisfaction of university services. Research method is survey. Ratio and multi-stage random sampling was used as a technique. Findings showed most students are satisfied with welfare services, although students' dissatisfaction of educational services is obvious. The relation of four factors including management-educational-cultural and welfare with students' satisfaction was significant and robust (r=84%) but it wasn't correlation between age and sex with students' satisfaction. The result indicates the students' satisfactions with the services are ranked lower.

Keywords: Satisfaction of university, management services, educational services, welfare services, cultural services