Causes and Outcomes of Conflict Among the Workers at the Government Institutions: In the Case of Administrative Staff Wolaita Sodo University, Southern Ethiopia

Abstract

For any organization to be effective and efficient in achieving its goals, the people in the organization need to have a shared vision of what they are striving to achieve, as well as clear objectives for each team/department and individual. The objective of this study was to asses Causes and outcomes of Conflict among the workers at the government institutions: The research was descriptive type and uses systematic random and purposive sampling techniques to drawn sample of 56respondents. The major identified causes of conflict in the organizations such as: goal incompatibility, difference in interest, differentiation, a task interdependence, scare resource, and Communication gap. Similarly, cultural background of workers, economic condition in market for salary and related staff benefits issues. In this case, Leaders should understand and apply various conflict management techniques appropriately and genuinely in order to form strong relationships with subordinates to achieve their institutional objectives and employees also should be aware of their organization conflict management strategies and create two-way communication. Therefore, this study concludes that Conflict is unavoidable and it is a situation when two or more parties are in disagreement and needs two way solutions for organizational effectiveness and efficiency.

Keywords: Conflict Management, Causes of conflict, Effectiveness and Efficiency

DOI: 10.7176/RHSS/9-5-05

Publication date:March 31^st 2019