Effects of Mapalus Value Culture on Human Resources Behavior and Performance of Hospital Management (General Center Hospital Kandou and General Hospital Bethesda Tomohon, Indonesia)

Abstract

Mapalus is a traditional form of mutual cooperation. It is commonly said that mapalus culture improves the performance of all hospitals. The objective of research is to verify the influence of mapalus culture through human resource behavior on the performance of hospital management. Sampling method in this research is simple random sampling. Model of research is the functional equation in simultaneous model, which is called as Structural Equation Modeling. The number of sample is 125 respondents. The variables of research are classified into two variables, exogenous variable of mapalus culture (X1) and endogenous variable of hospital human resource behavior (Y1) and the performance of hospital management (Y2). Data of respondent are collected by using questionnaire (Likert scale). Primary data collection is carried out by survey method. Questionaire list is distributed directly to respondent in obstetric inpatients ward at RSUP Kandou and RSU Bethesda Tomohon. Analyzed data of mapalus culture are shared help, openness, group discipline, togetherness, and usability. Human resource behavior data include physician, nurse and non-medical staff. The performance of hospital management involves input, process, output, outcome, benefit and impact. Result of research is Mapalus culture influences the performance of hospital management through hospital human resource.

Keywords: Mapalus Culture, Human Resource Behavior, Performance of Hospital Management