Customer satisfaction and awareness about Islamic banking system

Abstract

The islamic banking is not a new idea in the world. The islamic banking has the fast growth in different islamic and non islamic countries. This study examine the relationship between the customer satisfaction and awareness about islamic banking in Pakistan and also examine the services qualities of both conventional and islamic banking based on different facilities offered by Islamic and conventional banks in Pakistan . In this study, the data was collected through the use of 49 items questioner with 4 main variables. The major findings of the study confirm that customers of both the banks are satisfied with their facilities offered by banks but the customer of both banks are not aware about the different financial services provided by Islamic banks.

Keywords: Islamic banking, Financial Services and Satisfection.