Is the Implementation of Balanced Scorecard Concept Transforms Strategy into Action and Desired Behaviour? (A Case of Universities in Zimbabwe)

Abstract

In this paper we sought to analyse the importance of the implementation of balanced scorecard concept in transforming universities strategies into action and desired behavior. This study used both primary and secondary data. One hundred and twenty structured questionnaires were distributed in universities in five universities visited. The research study suggests that generally universities in Zimbabwe have adopted the modern BSC tool in their endeavour to transform their vision into actions and outcome. All the four pillars or dimensions of BSC were fully implemented and universities gained competitive advantages. However, this paper recommends that the government must come up with recruitment policy so that quality and innovations may not be compromised. Also the government must set a commission that monitor all research publications from these universities.  This paper further recommends for researchers to look into various aspect of learning to influence policymakers to draft policies that ensure innovations and knowledge generations from these Universities.

Keywords: Balanced scorecard, Universities, Strategy, Behaviour, Zimbabwe