The Effect of Apparatus Competence on Public Service Quality of Financial Agency in Gorontalo District

Abstract

This research aim is to examine the effect of apparatus competence on public service quality of Financial Agency in Gorontalo District. It uses explanatory survey method with quantitative approach to analyze the effect of apparatus competence as independent latent construct (exogenous) on public service quality of financial agency as latent construct (endogen). The population of 100 respondents spread in offices of Gorontalo District Financial Agency and some Local Apparatus Work Unit (LAWU), and all population become samples. The data is analyzed by Partial Least Square (PLS) with SmartPLS. The research results show that the effect of apparatus competence on public service quality of financial agency has path coefficient of 0.521 (52.1%) with t value of 7.919. This value is greater than t table (1.96). Therefore, the apparatus competence has a direct positive and significant effect on Public Service Quality of financial agency in Gorontalo District. It can be said that apparatus competence increase the Public Service Quality of financial agency in Gorontalo District.

Keywords: apparatus Competence, Public Service Quality