The Effect of Adoption of Internet Banking on Performance in the Banking Industry in Nigeria

Abstract

This study examined the effect of adoption of internet banking on performance in the banking industry in Nigeria following the adoption of internet banking in the country which has redefined the way banking transactions are being carried out. Convenience sampling method was adopted, making use of both primary and secondary data. Copies of a questionnaire was distributed among a sample of 156 respondents from six banks out of the population of 22 banks. Descriptive (mean, median, standard deviation and variance) and inferential statistics (ANOVA) were used for the data analysis with the aid of Statistical Packages for Social Sciences (SPSS) version 20. It was observed that the adoption of internet banking does not significantly affect the performance of Nigeria banks as cost of operation has not reduced, profitability has not increased compared to liabilities, level of fraud has been on the increase and influx of customers to the banking hall have also not reduced.

Keywords: Internet banking, profitability, fraud, liabilities, assets, accounts, strategy, financial report, operation cost, automated teller machine, online, computers, hardware, software, risks, crime, LAN,WAN etc.