The Moderating Role of Human Capital on the Relationship between Business Intelligence Capabilities and Business Intelligence Success

Abstract

Business intelligence (BI) system is at the heart of the management information system of any organization due to its important role of understanding the environment and support decision-making process. However, BI is meaningless without the users who read and interpret outputs and add knowledge in it. This makes human capital is a vital component of BI process. The aim of this empirical study is to investigate the moderating role of human capital on the relationship between BI capabilities and BI success. A survey was conducted to 196 employees working at different companies and using BI Tools. The findings indicated that BI capabilities had some effect on BI success. Accordingly, organizational BI capabilities have a positive relationship with BI success with respect to risk factor value as well as technological BI capabilities such as internal data sources and internal data reliability. Research results also showed that data types, namely qualitative data and BI success have negative and moderate relationship.  Furthermore, partial support was found for the moderating role of human capital on the relationship between BI capabilities and BI success. Managerial implications for practitioners and theory are discussed. Research findings contribute to practice by providing information for users and managers of BI to consider human factors while assessing BI success.

Keywords : Business Intelligence, Business Intelligence Capabilities, Business Intelligence Success, Human Capital