Availability of Quality Dimensions in Tourist Sites in Jordan

Abstract

This study aimed to identify the availability of quality dimensions in tourist sites in Jordan, has been tourist sites in three types, namely: Cultural Tourism Included ( Petra and Jerash) , and therapeutic (Dead Sea and Spa Ma'in) , and religious (denominator companions / Jaafar bin Abu Talib and Abu Obaida  Amer Ben Aljaraah ), also adopted the study dimensions of quality: reliability, responsiveness, and Tangibility ,  safety , and compassion.  To achieve the objective of  the study and to answer her questions, the questionnaire was developed, it was distributed to a sample of visitors amounted to (180) visitors.

The study found several results of the most prominent and there is a clear interest in the quality of tourism services provided to visitors by organizations in all areas, but this is still not enough attention, does not rise to the level of competition the quality of tourism services world. And also shows that there is a clear difference in the availability of variables and the dimensions of quality of tourism services to visitors in Jordan where she appeared in a clear and influenced the lift and improve the level of service quality tourism in some places, such as places of cultural and therapeutic, but there was a lack of availability in religious places compared places cultural tourist and therapeutic point of view of visitors.