Impacts of Employee Training on the Performance of Commercial Banks in Jordan

Abstract

The most important resource that any organization can have is the human resource. It forms the blood stream of the company that maintains the survival of the business. Success or failure of any business organization depends on employees. This is the reason that the management of organizations invests in training and development of their staff to improve the performance. This paper delves into the effects of employee training in commercial banks of Jordan with the Housing Bank for Trade and Finance (HBFT) being a specific case study. The paper also recommends various ways through which the commercial banking sector can improve the performance of its employees. The paper follows quality research procedures that include carrying out a literature review of various scholars who studied the particular area. In addition to the literature review, a theoretical framework that relates to employee training and development is listed in the paper. There are limitations that the research goes through because signs showing a relationship between employee performance and training are not adequate. The paper proposes an empirical research in future to address the necessary tests discussed in the paper.