Change Management Practices: A Case of Introduction of Integrated Payroll and Personnel Database System at the Ministry of Medical Services, Nairobi Kenya

Abstract

Purpose: The impetus for this study was attempt to bridge the knowledge gap as concerns the factors that affect the adoption of Integrated Payroll and Personnel Database (IPPD) s. The specific objectives of the study were: to establish the role of PEOU of IPPD in its adoption; to evaluate the effect of PU of IPPD on its adoption; and to determine the effects of individual perception towards the adoption of IPPD.Methodology: The study focused on Ministry of Medical Services. The population of interest was the employees of the company who are current users of the IPPD, drawn from the human resources department, whose number stood at 150 as at 30^th June 2010. A semi-structured questionnaire was the main data collection instrument. The researcher also used interview schedules with open questions, aimed at meeting the objectives of the study. Primary data were analyzed by employing descriptive statistics such as percentages. Statistical Package for Social Sciences (SPSS) was used as an aid in the analysis. Findings and Discussions: The findings indicate that perceived ease of use was a key factor in determining adoption of IPPD in Ministry of Medical Services. The employees embraced change of technology with anticipation for better performance, which further enhanced the adoption of IPPD in the company. In line with perceived ease of use, the other factors that influenced the adoption of IPPD in Ministry of Medical Services include the perceived feeling of comfort when using IPPD, the user friendliness of IPPD, the speed with which IPPD processed transactions and the ability of the users to get support when using IPPD. The findings also show that Perceived Usefulness is an important factor in determining the adaptation of innovations. The higher the perceived usefulness of the IPPD system, the higher the chances that it would be adopted. Moreover, the degree to which an individual believes that using a particular system would enhance his or her job performance enhances the chances of adopting the system and the more the suitable the system is to the work ethic of the users the higher the acceptance rate. Further, the findings show that attitudes are a significant predictor of behavior. In addition, though individual attitude is necessary in determining adoption of new technologies, it is not sufficient condition for success. Certainly attitude may not strongly determine the intentions of an individual at the workplace regarding performance when additional factors e.g. usefulness are taken into account independently.

Keywords: Change Management; Integrated Payroll and Personnel Database; Business Processes; Adoption; Perceived Ease of Use; Perceived Usefulness; Legacy Systems.